INITIAL STATUS DISCLOSURE DOCUMENT
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We are not an independent financial advisor. We will provide details of products available from the lenders we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.” We offer products from Auto Protect Administration for our Dealer Backed Customer Protect Warranty. We can introduce you to carefully selected lenders, including but not limited to,Motonovo Finance Ltd, Blue Motor Finance, First Response, Mallard Finance, Car Finance 247,Evolution Finance and Connected Car Finance, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow) We offer hire purchase (HP) and personal contact purchase (PCP) to fund car buying. We may also introduce you to a sub-prime finance broker, who can provide specialist assistance if you have experienced bad credit previously we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow) To help maintain social distancing and to help keep our customers and staff safe, we must ask that you please respect others personal space and avoid close contact. We are not an Independent Financial Advisor and are unable to provide independent financial advice. Joseph Sutton Motor Company Ltd is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 751604 You can check this on the FCA's Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 or 0300 500 8082. FINANCING YOUR PURCHASE - FREQUENTLY ASKED QUESTIONS
Who are we?
Joseph Sutton Motor Company ltd. recognise that you always have a choice, and therefore we need to deliver an outstanding customer experience based upon an understanding of what our customer wants
Please read this document as it may help you decide if, in addition to the purchase of your vehicle, any of our products and/or services are right for you.
Address: 35,High Brooms Road,Tunbridge Wells, Kent, TN4 9DA
Tel: 01892 883113
Email: sales@josephsutton.co.uk
Website: www.josephsutton.co.uk
Joseph Sutton Motor Company ltd. is directly authorised by the Financial Conduct Authority (FCA) for consumer credit activities. Our Firm Reference Number (FRN) is 751604.
You can check the above information on the FCA Register by visiting the FCA's website at www.fca.org.uk/register or by contacting the FCA contact centre on 0800 111 6768
The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. All finance and insurance products are optional.
Please read this document as it may help you decide if, in addition to the purchase of your vehicle, any of our products and/or services are right for you.
Address: 35,High Brooms Road,Tunbridge Wells, Kent, TN4 9DA
Tel: 01892 883113
Email: sales@josephsutton.co.uk
Website: www.josephsutton.co.uk
Joseph Sutton Motor Company ltd. is directly authorised by the Financial Conduct Authority (FCA) for consumer credit activities. Our Firm Reference Number (FRN) is 751604.
You can check the above information on the FCA Register by visiting the FCA's website at www.fca.org.uk/register or by contacting the FCA contact centre on 0800 111 6768
The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. All finance and insurance products are optional.
What can we do to help finance your purchase?
We are not an independent financial advisor and therefore, no advice or recommendation will be made. We will introduce you to a limited number of lenders and finance products who may be able to help finance your purchase. They may pay us for introducing you to them. Please ask us for a list of finance products and the lenders we use. By providing us with your personal credit details, you will be giving us authority to submit e credit application on your behalf to our credit providers. We will only pass your details onto a subsequent credit provider if the initial application to the first credit provider is not successful. We will use a maximum of 4 credit providers and therefore, no more than 4 credit searches will be registered.
Insurance Products
We can introduce you to a limited number of insurers and products. Please ask us for a list of insurers we offer insurance from.
We will advise and make a recommendation for you after we have assessed your needs. In relation to the complimentary motor insurance, we will only assist in the introduction of this product (as the introducer)
We will advise and make a recommendation for you after we have assessed your needs. In relation to the complimentary motor insurance, we will only assist in the introduction of this product (as the introducer)
Do you have to pay for our help?
No, you make no payment to us, however a lender may pay us commission for making an introduction of business, the commission will form part of your regular monthly payments and will accrue interest.
What can you do if you wish to complain about our services?
If you wish to make a complaint, please contact us in the first instance by writing to us at;
Customer Service Manager, Joseph Sutton Motor Company ltd., 35,High Brooms Road,Tunbridge Wells, Kent, TN4 9DA
By Phone: 01892 883113 By email: sales@josephsutton.co.uk
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, free of charge. Their website details are www.financial-ombudsman.org.uk. Time limits to refer your complaint to the Financial Ombudsman Service may apply.
Customer Service Manager, Joseph Sutton Motor Company ltd., 35,High Brooms Road,Tunbridge Wells, Kent, TN4 9DA
By Phone: 01892 883113 By email: sales@josephsutton.co.uk
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, free of charge. Their website details are www.financial-ombudsman.org.uk. Time limits to refer your complaint to the Financial Ombudsman Service may apply.